Effective Date: Aug 1, 2024
At NA ENERGY SOLUTIONS, we strive to ensure customer satisfaction with our energy solutions and services. However, we understand that there may be circumstances where a refund is necessary. Please read our refund policy carefully to understand your rights and obligations.
Eligibility for Refund:
All equipment installed by NA ENERGY SOLUTIONS must be returned in its original condition, free from damage or wear, to be eligible for a refund.
Condition Requirement:
If the equipment is not returned in its original condition, we reserve the right to deny the refund or deduct the cost of any damage from the refund amount.
Services Performed:
Any services that have been performed at your home or business, including but not limited to installation, consultation, and maintenance, are non-refundable.
Labor:
The cost of labor associated with the installation or any other on-site work is non-refundable.
Full Refund Eligibility: Only equipment or services that did not require any physical alteration to your home or business are eligible for a full refund. This includes consultations, planning, and any non-intrusive services.
Partial Refund Eligibility: Services or labor associated with the installation or any other physical work performed at your home or business are eligible for a partial refund. The amount refunded will be determined based on the stage of the project and the costs incurred up to that point.
Submission:
To request a refund, you must contact us in writing within 30 days of the service or equipment installation. Please email [insert contact email] or contact us directly at [insert contact phone number] with your request.
Review and Processing:
Upon receiving your refund request, we will review it and notify you of our decision. Approved refunds will be processed within 7 days, and the amount will be credited to your original method of payment.
Custom Orders:
Custom or specially ordered equipment may not be eligible for a refund, depending on the terms agreed upon at the time of purchase.
Damaged Equipment:
Any equipment that is returned damaged or not in its original condition may not be eligible for a full refund.
If you have any questions or concerns regarding this refund policy, please contact us at:
NA ENERGY SOLUTIONS
Email: support@naenergysolutions.net
Phone: 845-789-9004
By purchasing our services or equipment, you acknowledge that you have read, understood, and agree to this Refund Policy.
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